Place is nice but definitely does not feel like a ...

Place is nice but definitely does not feel like a 5 star resort. Service is ok not great and for 5 stars such as at the intercontinental in Bora Bora, service is far better. Even though we were diamond members they said they couldn t upgrade us. Service wasn t always that friendly. Someone below mentioned they don t treat you as well if you don t have an over water bungalow and I believe that is true, despite that all rooms are still super expensive. Found a massive dead cockroach when we checked in. Property is nice but we did not receive a 5 star treatment. When we left intercontinental they wanted our feedback and wanted to make sure that as members we felt recognized, this Hilton didn t seem to really care or ask. Next time I would try intercontinental