Michelle A

Review of John Moore Services

HORRIBLE. DO NOT USE THEM, THEY ARE INEFFECTIVE, C...

HORRIBLE. DO NOT USE THEM, THEY ARE INEFFECTIVE, CUSTOMER SERVICE IS RUDE AND AWFUL. Hired them to take care of hornets and ant nests in my yard. They come out, talk my husband into a yearly package, and then spray my yard and home. Two weeks later, my tree cutters find hornets nest all over my yard. My husband goes out and sprays (even tough we have paid John Moore to spray already). After that, it rained and I found a cockroach in my kitchen. John Moore came out and laid bait, and a few weeks later I find more roaches, and they have to come out again and this time he says he forgot to bait around my dishwasher, so he takes care of that. Then, fire ants were found in my office. John Moore came out and sprayed on 11/25/13. The technician's note says "no activity detected, sprayed home and yard". Today, 12/05/13, I find an army of fire ants in my family room and kitchen.

I call them this morning to ask them to fix the situation, and the woman on the phone was RUDE, CONDESCENDING, and INEFFECTIVE (just like their terminators). She proceeded to LECTURE ME on the how to process of pest removal works, and then kept asking me "do you understand the process?" while COMPLETELY IGNORING my concerns. When I brought this to her attention she then proceeded to tell me to stop interrupting her while she was talking, and I told her I wanted to talk to someone else. She then CONTINUED TO LECTURE ME and try to say she wasn't actually lecturing me. She basically blamed me for the pest problems and kept trying to shut me up. I'm pretty sure I'm not the only home in Texas with fire ant issues.

Then she put me through to some random guy's voicemail and told me to "HAVE A GREAT DAY" in just about the snottiest voice ever. I am asking for my contract to be terminated and I want a refund, if I can ever get someone who gives a crap on the phone to help me.

And FYI, I have no kids, we clean our house and mop it every other day, and we're not hoarders or anything. We're just normal everyday people who wanted pest control at our house and John Moore FAILED on so many levels. DO NOT HIRE THEM GET A REAL PEST CONTROL SERVICE. You do not "GET MORE", you get a lecture and horrible customer service.