Dear Service America: See if you can read this. ...

Dear Service America: See if you can read this. My A/C unit I bought from you has not worked correctly since it was installed. Service America did not think having a heater would be important in winter, so we froze on the coldest part of the year. Still no decent response. I paid over $6,000 for your air conditioners.. Now since Service America seems to think this ok, I've had it! Why is this posted here? Because Im tired of being on HOLD and being told someone would get back to me.. See if this gets the message to you? THis is sad, your service people are pretty good.. but.. really this is a disaster!