So if u opt in for the voice system you can t use ...

So if u opt in for the voice system you can t use your pin anymore, instead you say a prompt and it recognizes your voice. Well when you lose your voice there is no option to put in your pin when it can t recognize you and case workers are completely unaware of that. They think you can choose either or any time you want. Also processing team three is the ultimate worst team, they will not call u for appointments unless u call them an hour ahead and wait for them. They cancelled my daughters medi-cal INSTEAD of the food stamps due to the pandemic. She injured her back which created a lot of problems when they couldn t verify her insurance. Kern is the worst of the worst and they have no care in the world to even
TRY to be better or even good enough.0 stars if I could.