Vincent Song

Review of Bisou Bridal Boutique

My shopping experience at Bisou: deceiving, dishon...

My shopping experience at Bisou: deceiving, dishonest and lack of transparency with its client.

My wife and I ordered a wedding gown from Bisou Bridal back in March 20th, 2015. As part of the deal, Bisou offered us free alteration and a good deal on the matching veil. We paid 60% deposit and asked our sales to confirm the delivery date so we could get it ready before we leave the country for our wedding in July. However, our sales associate had never approached us for the delivery time since we left the deposit. Starting in June, I had placed at least 4 calls to the store and asked for a call back regarding the delivery date, which they never did. I finally had a chance to get hold onto our sales through email. The gown arrived on time on July 14 but what happened afterward totally ruined our experience at Bisou. When my wife went to the store for the first fitting, the store didn't mention anything about price difference. Fortunately, my wife noticed the difference on price during her second visit. At first, the store tried to cover it up by making a lie that "it is a mistake and the price tag is wrong". Because our other friend bought a gown from Bisou as well, she checked the price on our friend's gown and it had a decreased price as well. Finally Bisou admitted that there was a price decrease in the gowns. After a round of talks, Bisou reluctantly agreed to give us the price deduction but asked for $300 for alteration. Being annoyed and tied up with our schedule, my wife agreed despite that fact that we had already reached agreement on free alteration at the time we ordered the gown. To worsen our experience, when we checked our final invoice, Bisou charged us $850 for alteration. My wife had paid the balance because she was leaving on the very next day and she had to take the gown with her.
I am writing this letter, not to express our frustration and dissatisfaction with the service, but to share our experience to other couples who may consider to shop at Bisou Bridal for their special occasion. A honest recommendation is to check the price at all time and make sure that you will be paying the fair amount of money.
As working in the high end luxury retail business as well, I would like to say that if my store treat our clients like the way Bisou treated my wife and me, our will store will be out of business. When we are doing a special order for our client, we will make periodic update with the client on the status of the order. Whenever there is a price adjustment, either increase or decrease, we will always be upfront about it with our client. This is how business should be operated.