Domenique Charles

Review of Dan Vaden Chevrolet Cadillac

I had an exceptional experience buying my 3rd vehi...

I had an exceptional experience buying my 3rd vehicle from Dan Vaden. I had such an amazing car salesman(Kean), not to mention an outstanding finance manger (Carlos). They both knew what I wanted and worked diligently to deliver exceptional customer service and hospitality. Before I came to Dan Vaden, I went to another dealership, which was a huge MISTAKE. From the moment I walked in to this said dealership, I felt unappreciated as a customer and the salesman was not listening to my desires for a new vehicle. He put me in a vehicle of HIS choice, not mine! Finally fed up with the treatment I cruised on over to Dan Vaden which is where I should have went from the very beginning. I have purchased my 2 other vehicles here, but this day I wasn't thinking straight and tried a different dealership. Immediately I was greeted by Kean who is one of the most professional salesman Ive met. He listened to my needs and worked with Carlos to put me in the vehicle of MY choice. Im not easy to please, but these gentleman did a fabulous job and I walked away with exactly what I wanted and they made it feel effortless. Carlos worked so hard on getting me the vehicle and the payments I told him I wanted. This man can work some magic. Kean heard my desires and showed me only the vehicles he knew would make me happy. He was so knowledgeable about each and every detail of each vehicle, he even trained me on how to properly release my 3rd row so that I wouldn't hurt my back. This guy cares about his customers ;)
I am so excited to be in my brand new 2018 Traverse and I am thankful to Carlos and Kean for making it happen.

Did I mention the new facility is BEAUTIFUL, comfortable and inviting.