Hasha Tamby

Review of LUX* Resorts & Hotels

The staff and amenities were great and we enjoyed ...

The staff and amenities were great and we enjoyed our stay with our friends.
But we had a very unpleasant end to our otherwise wonderful stay.
We arrived on a Saturday, Sept 5th. The parking lot was full so my husband and friend parked on the golf course. My hubby and I stayed an extra night on Sunday. We had to leave early on Monday morning. The golf cart took me to get my car. And to my surprise, there was a huge & deep scratch on the left rear at the bottom of the door. The dust was still there. The guy who took me there was very helpful. He called the head security and another manager and I was told that they would send me a copy of the report and photos. To date, I haven't received anything in spite of a couple of follow up calls.
I was told to contact the police. As we rent our car from a cop in Gbay, I informed him and asked him to get in touch with the hotel. Nothing came of it. Long story short, I have to pay 4000 Rs. for the paint job. The hotel is not taking responsibility for something that happened on their secured premises. So do not park there - with no cameras it is not safe and the hotel is shirking all responsibilities. Too bad as our stay was great otherwise.