Jordan William

Review of Ritz-Carlton Toronto

I had really a bad experience at DEQ bar recently....

I had really a bad experience at DEQ bar recently. It was my first time at ritz toronto and i was so exited to feel the ritz carlton dinning experience. However, everything went wrong!!! It took them a long time to take my order even though the place was not busy, the server showed no professionalism, no care!!! Food came in cold and took forever!!! Drinks were not what i expect at Ritz!!!
I asked the server to see the manager then i was introduced to the F&B Director Mr. David Nack that he extremely surprised me by his weird attitude !!! I was explaining to him the situation and at the same time he was GIGGling " I really felt like a piece of crop"!!! And showing me no care!!! He did not even apologize or ask me if he can do anything for me to make me happy. Instead, he was telling me that he s facing a lot of challenges and that he is facing a hard time to manage his team " this was the last thing i wanna hear""
It is really a shame for Ritzcarlton to be run by these type of individuals
The worst experience i had with Ritz throughout my life!!! I won t be back and i do not suggest this place for anyone!!!

Way too far from luxury!!! I am very disappointed