Cannot Recommend Mercy One- Ruan Neurology--

Cannot Recommend Mercy One- Ruan Neurology--
Our experience with staff, RN's, PA's and at least one physician here has been less than satisfactory. A family member was seen in early , 2020 following a major brain event. At First meeting the neurologist appeared preoccupied. Spent very little time and prescribed an anti-seizure medication that resulted in horrific side effects. Getting a follow-up meeting to discuss the matter was difficult but an appointment was confirmed with the treating doc for several weeks away, in spite of what was described to staff as being "urgent". When the appointment date arrived we were greeted by a PA as opposed to the physician. When asked why, we were told that if we wanted to reschedule with the physician, they would reschedule for another date 2 months out.
However, the bigger issue is that as time went by information shared by triage nurse(s)and other medical professional staffers at RUAN Neurology is, and has been contradictory---YES, contradictory so much so we suspect that one hand doesn't know what the other hand is doing. Medications are being prescribed (5 in total) with no positive change to date while Issues with our family member remain and have even escalated. Important questions posed to medical staffers seem to be met with apathy.

Our concerns were brought to the attention of the MERCY -ONE patient advocate and we received no call back.
Our sentiment is that our loved one has been treated with careless disregard. We cannot speak for all the physicians and staff here and we're quite sure that this clinic employs some staffers that care, however Our experience with Ruan Neurology has been unsatisfactory; lacking in so many ways. That said, We cannot recommend and will encourage readers to think twice before making an appointment here.