Ricardo Montero Review of Birchwood Automotive Group
My wife and me bought a Dodge Journey 2009 there a...
My wife and me bought a Dodge Journey 2009 there and as new comer -by 2015- we felt we were cheated. Firstly, they included a breakdown insurance in the deal $3,000 that was approximately 25% of car's final price, without solicitation and lacking a clear explanation. Secondly, after our test drive, we noted a noise on closed turnings. We requested to fix that issue before closing the deal. They did some kind of make up on it because the noise was eliminated but after three months the noise started again so we call them to report the problem and they never returned our calls. After visiting a Dodge shop we were told that the part responsible on the noise never has been changed. After one year with this car, we faced a mayor repair ($2,500) not related with the noise mentioned. Very disappointed!
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