I continue to be disappointed with service at this...

I continue to be disappointed with service at this location. They do not keep you informed of the status of the car. Everytime I have brought my Daughter's Dart in for service, there are significant delays in the timeline they provide but there is never a courtesy call to let you know. The customer is expected to call in and get a status on why the service is delayed.

A simple transmission flush and transmission oil filter change is now taking 6 hours. The reason? They don't have the oil and have to go to another dealership. I asked to be notified when the oil arrived and what the expected time frame is for completion. I was told, "I will definitely call you when the oil gets here." That was over 2 hours ago. We never received a call and when we called, we were told the oil is here and it will be 35 minutes to completion. We arrived in 30 minutes and we are now going on an hour to completion. The is no Manager on site to talk to about this.

Poor communication and lack of basic essentials to accomplish basic tasks seems to be lacking. I bought this car from this dealership. Every year, a rep calls me to see how the car is. When I call back, I seldom am able to talk to him but when I have and lodged concerns I have had with the service department, I was told the service manager would call me back, but I never received the callback.

I started getting basic routine maintenance elsewhere, but wanted this service to be done by experts familiar with Dodge vehicles. It's now an hour since we were told 35 minutes. No one has come to explain what the delay is...