This is one of the worst companies I have ever wor...

This is one of the worst companies I have ever worked with. Setting up my account: When I went to set up autopay online, it didn't work and I got charged a fee for not paying on time. I called and asked them to set it up for me. It still didn't work, so they cancelled my service. After 6 months, it was finally correct. Services: They regularly miss pickups due to "fleet issues", usually once a month. Cancelling: I called to cancel my service on November 14th. They said they cancelled effective immediately. I went in and turned off autopay and removed all of my payment information. On December 3rd, I get an e-mail that money has been deducted from my account. I called and said I need them to fix this, because I cancelled over two weeks prior. Then they tell me that it was already in the process of transferring the money, and won't be processed until the 14th of December. That's when they can "pro-rate and issue my refund." There should be no pro-rating because I'm not getting services for December. So I'm paying for a service I am not getting, and they hold your money for over a month between initiation and processing. Furthermore, instead of just taking care of the issue, I have to call THEM back on the 14th of December to REMIND them to issue my refund. Do not waste your time.