Martin CP

Review of Crowne Plaza Ottawa

Check in took 45 minutes. Day of arrival, bar was...

Check in took 45 minutes. Day of arrival, bar was understaff and beer was not cold. Literally. Fridge problem we were told. Waitress was cold and beer was hot my friend mentionned. Same evening, on a Friday night mind you, restaurant was also understaffed and the same waitress from the bar was now in the restaurant and she decided we were going to wait because we didn't have a reservation. She gave us her rookie waiter and it took 1h45 hours to get our meals. 40 minutes just to get bread! Also, when we reserved for the stay, we were told we were going to have until noon of a certain day to cancel the last night and parking was going to be included in the price. Well this was no longer the case. I could go on and on. I will never go back.