Karen S

Review of Eulen America

I don't usually write reviews, but I felt compelle...

I don't usually write reviews, but I felt compelled to let others know how poor the service was at the Miami airport with Eulen. By far, the most idiotic procedures to transport passengers who need special assistance. My most recent flight through Miami was a horrible experience. Please purchase more wheelchairs and hire additional staff to accommodate the load at Miami airport. Make sure your agents are walking behind or next to unaccompanied minors to maintain eye contact with them to ensure no one gets lost. Develop procedures to work effectively when the "ramp closes." If this happens as often as your agents stated, you should be able to handle the interruption. Families missed flights during the time I waited for an agent, and the sad part, some of your own workers are nodding in agreement to my comments of your chaotic procedures. One of the supervisors told me that he works for American Airlines when I asked for his supervisor, so if your supervisor ever reads this post, please consider cancelling the contract with Eulen and find another company with a competent management staff, because the current one is lacking intelligence and competence.