In brief, I brought the 2012 X5 in, to look into a...

In brief, I brought the 2012 X5 in, to look into a brake light indicator and key malfunction. After diagnosis, I was told brakes were fine and it was a computer issue and it need to be updated. I drove home and began experiencing additional problems. The car had major engine malfunction and stopped on the road. Towed in and was told battery needed to be replaced. Upon pick-up, battery was done and also some air sensor was replaced, I was not contacted, but it was only $50 additional besides battery. Drove home and noticed interior lights are not working, they wouldn't believe and kept telling my wife, model doesn't come with that option, oh nd the brake light was on again. We took car back in, they could not figure out anything on lights and said brakes needed to be replaced, front and back. Upon further inquiry, they said front definitely needed to be done, but rear had 45% left life. What's the real story? They now wanted to charge $950 for front brakes, yes its a BMW and more expensive than a Chevy...

The bottom line, the story kept changing and there was a total lack of communication and correct diagnosis. We found a local BMW technician, who changed the brakes and informed us of the correct rear brake lifespan. It was different than the dealership said, surprise! They also did the brakes for half of the dealership cost. Schomp brings in 150-200 cars a day through their service dept. They don't care about the individual and remind me of the 2008 banking crisis... are they "to big to fail". I think not. Find a local technician you can trust and stay away from this business.