Phillip Hedrick

Review of Airxcel inc

Our year old Mach 10 heat pump went out and have b...

Our year old Mach 10 heat pump went out and have been trying for months to get it fixed under warranty. Have had it diagnosed twice and been told we need new unit but repairmen can't get parts. Customer service denies any issues and tells us we are "misinformed" and that we need to stay in one place to get it replaced under warranty or use a national dealer like camping world who won't work on it unless we purchased it there.
Customer service reps are arrogant and rude and like to talk but not listen or help. We are just going to purchase another brand out of pocket and will tell this story to any fellow campers who will listen on our full time travels....