I told my husband not to go here because I've read...

I told my husband not to go here because I've read the reviews. He wanted to go anyway because the owner lives in our neighborhood. My husband got just what I told him he would, extended period of time diagnosing with a high quote, close to a new laptop, to repair the charging portal or purchase another unit from them. These prices are not competitive for the region. We located a few other companies that could repair it for more than 1/2 of Lowetree's quoted labor parts including diagnostic. It would be more convenient to have a local computer business with expeditious, accurate service. Just a shame that many including myself do not trust this one. I would like to get my keyboard replaced on my laptop. My husband says call that Lowetree place on HWY 78 OR across from the AFB. My answer "umm, no". The reviews are hot and cold, 5 or 1. Baffling as to how different people have such drastic responses, either love them or hate them. I just choose to leave them. If they work out for others, good for you. The owner responses to negative feedback is exactly the kind interaction many note in their review. Get off of the internet and work on units to decrease your turn around times. Take negative comments as room for improvement.