M. P.

Review of PST Computers

Went here with my iphone to change the battery to ...

Went here with my iphone to change the battery to avoid the lines at the Apple store and to support a local small business. First, my appointment wasn't an appointment because they don't actually carry iPhone batteries. It was a trip over to pay to order a battery. Fine. I get a call when the battery comes in. Great! I'll be there as soon as I can, which was in about three days because I have a job and they close at 5PM. They told me to be sure I'm there by 4 so there's enough time to swap out the battery. Again, no problem. I get no less than 3 calls asking me when I'm coming. I WORK. You close at 5. I need a few days to arrange an hour to get there.

So I get there at 8, with exactly 2 hours to go in, do the swap, and get back to work. The guy at the desk tells me, "This will take about 3 hours." I say, "Three hours? What are you talking about? They told me one hour over the phone and you told me 2 hours when I paid for the battery!" The guy got snarky and said, "Our techs aren't even here yet. Not everyone can afford to live in Downtown Fort Lauderdale." Lord Jesus, I had to argue my goddamn income with this man and teach him that if you have 3 techs working, there is no reason at least ONE of them shouldn't be there when the store opens. So about 15m into it, a tech comes in. He says, "Oh, this is easy. This will take 20 minutes." I went and had some breakfast, came back, and it was ready.

This was 2 weeks ago. Less than a week later, my phone started turning off for no reason. Today it overheated to the point that the battery drained in 10 minutes and I couldn't even touch it. I called Apple and they basically said my choice is to pay out of pocket for them or Best Buy to start all over again or I could take it back to the place that messed up and let them mail it out and hope it doesn't take a week for me to get my only means of communication back.

If I could rate this place -10, I would.

Oh, also, I asked how much it would be to troubleshoot my iPod from 2004... I bought a battery for it and I think I installed it wrong. I just wanted them to make sure the connection was okay. Yeah, $90 just to look at it. At an ipod. From 2004. That sells for around $20 on ebay.

Seriously, screw this place.