Buyer beware - It is the typical car salesman expe...

Buyer beware - It is the typical car salesman experience. Fluff and promises with nothing to back it up. Recently bought a 2017 Infiniti QX70 from Tracy Crawford at Audi Plano. At the time of purchase, I asked about things like tires and brakes. Tracy told me that as a Autonation Certified Pre-owned that meant everything had been checked out and replaced if needed. I specifically asked about tires because to me the tread looked somewhat worn, but I've not had a car with lower profile, performance tires and figured that was part of the issue. Tracy told me these tires looked new and were probably recently replaced by the previous owner. He even went as far as to get the paperwork showing what the dealership had done to get the car ready to sell, and reiterated that this car came in great condition from the previous owner and didn't need much. He assured me the tires had plenty of life left on them, or they would have been replaced. Stupidly, I took his work for it and did not look in to it further. I've since had the tires looked and the tread measured by Discount Tire. They measure at 4/32. This is at the point where replacement is recommended. I tried for a few days to get a hold of Tracy by phone, but his extension just rang and had no option for voicemail. Finally I emailed him and he responded promptly, but it was his day off. I explained the situation and asked him to call me the next day when he was back at work. He did not call and I had to call him. He had a very dismissive attitude but asked me when I could come into the dealership to have his pre-owned manager have a look. Today I made the trek up to the dealership (about 20 miles from my office) only to again have him act very dismissive. He looked at the tires and asked me what was wrong. I told him you actually have to measure the tread. He said he'd speak with the manager, and I assume he did. At no point did the manager come and speak to me, nor did he even look at the car. Their response was "our cpo cars need to have a minimum of 5/32 tread, and your tires have 4/32. It's possible that much has diminished in the 500 miles you've driven. The State of Texas only requires 2/32." (If you do a quick google search, youll see that tire rack, discount tire, and consumer reports all say 4/32 is when to start looking at replacing tires -- clearly that is not plenty of life left). First of all, I've been trying to reach him since last week, at which time I was at 300 miles. Secondly, they are the original tires, which i now know because of the manufacture date. So they expect me to believe that in 32,000 miles the tread wore from new at 10/32 to 5/32, but in 300 miles (or even 500 miles) they were from 5/32 to 4/32? When I quoted back to him what he'd told me at the time of sale, he said "the keyword is probably..." As in he said they were *probably* recently replaced. (They were not. manufacture date, which I now know how to verify, shows they were original to the vehicle.)My fault for taking them at their word on anything. Buyer beware. Don't believe what they tell you and don't fall for their hype of the Autonation Certified. Also, why have me drive all the way down there, to not even have the manager come out, to not do anything about it? You could have told me over the phone you weren't going to stand by your statements and saved me the time, gas, and hassle of driving up there in traffic. Thanks for wasting my time.

**In response to you reply**. You have all my contact information. If you are serious about trying find a solution, instead of responding to the review, why doesn't your general manager call me?