The exhaust I ordered wasn't actually in stock and...

The exhaust I ordered wasn't actually in stock and had to be manufactured (which the listing on their site made no mention of); and the initial response was a bit slow (from the time I paid to them getting the ball rolling took something like 5 days).

But that aside, everyone I dealt with was courteous, professional and responsive and, in the end, I got the part I ordered (which, for a 17 year old bike, is not a low bar to clear).

I wouldn't mind a shorter wait and more responsive communications, but these people actually care about their customers and I intend to do business with them again.