The anesthetists of this group are superb. Howeve...

The anesthetists of this group are superb. However, their billing group is HORRIBLE! The statements are never mailed. I have had 2 surgeries, 2019 and 2021. I only learned I owed on my 2021 surgery on 4/7/21 when I received a collection letter for my 2019 procedure balance!!! Really, is this efficient? Terrible management in the billing department. Oh, and their phone survey only allows the patient to select a favorable choice. When I selected 1 for "I am not satisfied my questions are not answered", the computer took me back to the prompt to select 1 or 2