I brought my car at 8:30 am to get the starter fix...

I brought my car at 8:30 am to get the starter fixed at the Pep Boys in Hudson Mall 701 NJ -440 South in Jersey City. I was told that a diagnostic was needed to be done and they will call me with the results. I waited and no one called. I decided to call at around 1 pm and asked what were the results of the diagnostics. I was told that they have not even touched my car. Then I waited until 2:30 pm and went in person. I asked the associate if my car has been tested. The associate went to the back of the service area to get an answer. The associate told me that in another 2 1/2 hours it will be checked. I was angry. I asked the associate to get my keys and i left. I was angry for two reasons. If they could not handle the amount of work they had for today, they could of told me that it was too busy and then I would of taken my business somewhere else. Now, I still have my car issue and all mechanics in the area are either closing or closed. Wasted a whole day for nothing. The second reason is that no manager or supervisor came to me and asked why I was leaving. There is no urgency to try to save a customer from leaving. This is very Poor Customer Service! I understand that this whole pandemic situation is very stressful but it is no excuse to treat your customers the way I was treated.