Purchasing vs Owning....

Purchasing vs Owning....

Purchasing my 2017 Volvo from Paul s Volvo was a quick and easy process. The sales representative was respectful and accommodating. Living in New York and buying in New Jersey was new to me, but I wanted the car I wanted and therefore had to go to New Jersey. I was able to test drive multiple cars, to check them over at my leisure, and to come to a reasonable price for the car. There was none of that let me talk to my manager nonsense and all financing paperwork was completed quickly with the sales representative.

However within two weeks of picking up my car I discovered various issues. Although it is a pre-owned 2017, in my opinion since it was bought from a dealership there shouldn t have been any issues, as I am to believe and to hope these cars are reviewed before being put up for sale again.

I will begin positively by stating that the Service Department quickly made an appointment that fit my schedule and provided me with a loaner car (since I had to travel a distance).

Negatively, none of the work I brought it in for was fixed. All issues were found as no fault found . The tinting, for which I paid extra, had bubbles on the rear window, the car was pulling to the right, and there was an absolutely annoying noise in the driver s seat. I wasted two days, money on tolls, and gas going back and forth only to have nothing resolved.

The following week, I made an appointment at a Long Island Volvo Service department. The noise was found and fixed, the alignment was completed, and they found the front rotors needed to be replaced.
(I should have done this from the beginning, but since I just purchased the car at Paul s Volvo I wanted to give Paul s Volvo the opportunity to fix these issues.)
These issues were all alarming since it was a car bought from a Volvo dealership with a service department and not from some random person or from some no-named used car lot.

The work was completed at the Long Island Volvo dealership and thankfully the issues were covered by my warranty, except for the alignment. Annoyed I had to pay for a repair only 5 weeks of owning the car? Of course, but it had to be done.

After all the extra expenses, here s hoping nothing else goes wrong........