Sue Barfuss

Review of Airport Infiniti

DO NOT DO BUSINESS WITH AIRPORT INFINITI, CLEVELAN...

DO NOT DO BUSINESS WITH AIRPORT INFINITI, CLEVELAND. My advice is to stay FAR away from Infiniti Airport, very dishonest. This is one of my first ever online reviews but my experience was so bad that I feel I need to let others know. After finding the vehicle we wanted to buy and after two trips and 4 hours travel to Inifiniti, my husband and I signed the financing/credit application to purchase a pre-owned Ford Escape. We were working with Marcus. We indicated we wanted to secure the Escape. He said he would have it detailed and we could pick it up the next day. The last thing we asked before we left was if we needed to do anything else to secure the vehicle and we were told no. No call the next day and Marcus could not be reached. The following day we were told it was sold to someone else. Marcus was very dishonest and misleading - this was not an issue of miscommunication. Management (Greg Figueroa) offered no solution and was not receptive to feedback. I was told he is trying to run a multi-million dollar business and he didn't have time to take my multiple call attempts -- STAY AWAY