Jacque Wakim

Review of Polkda Dot Pancakes

Single-handedly the worst customer service I have ...

Single-handedly the worst customer service I have EVER encountered. I paid approximately $150 for an average sized two tiered cake. I asked for fondant and got regular icing and the color was not what I had shown them or sent to them through an email. I told them magenta pink and got a light pastel pink. When I called to speak to them about their mistake, I was given to the manager who was ill-spoken, rude, unprofessional. When I told him my issues with the cake, he proceeded to tell me I was wrong and that the color of the cake was right. I told him that the cake was not made from fondant and was melting and he had the nerve to yell at me and berate me over the phone for about 10 minutes. I would NOT recommend this place. Extremely over-priced, the rudest customer service I have ever experienced and average tasting cake.