After reading the other reviews on YELP and seeing...

After reading the other reviews on YELP and seeing a fairly high rating I thought I had picked a good vet to take my cat to. I should have been clued in when I made the appointment over the phone that I was in for the worst customer service and professional experience I could even imagine. I was curtly cut off when explaining my cat s problem that they would see me next week- *click*. Upon arrival I was seen to quickly and within five minutes my cat was aggressively held down and had blood drawn without so much as a greeting or attempt to calm her down. She went into traumatic shock and was unable to move her neck for three days due to how Dr. Samuel Thomas and his assistant had handled her. After speaking to other vets in the area that confirmed that Dr. Thomas has received other complaints and my cat should not have had that reaction if appropriately handled.

While I was there Dr. Thomas asked me where I lived and pulled another patient s file and told me that she was my neighbor. They told me where she worked, her exact apartment number and that her check bounced and they were reporting her to the police. I explained that I did not know my neighbor and this was not my business. After questioning me further they finished up and let me leave. When I had to return to pick up her medications I explained that I did not feel comfortable returning Pet Headquarters because I felt his practice was unethical and unprofessional due to him sharing confidential patient information with me. The vet assistant left the room at this moment and Dr. Thomas proceeded to ask what was said. After explaining what he shared with me he said he was questioning me because everyone knows their neighbor and when I did not he thought it was suspicious and said he thought I was going to scam him out of money. I explained he does not know anything about me, or how long I have lived in the complex. I also explained that the neighboring apartment is not numerically ordered and the location of the disclosed apartment was beneath me which I had never had contact with. I explained I felt it was inappropriate to share that information and I would be going elsewhere. He responded that he has been doing this for a long time and is not concerned with building up his practice, he stated There are plenty of vets in Camarillo and you leaving is your prerogative not mine.

In addition to this horrible experience they never brought up concern about her kidney, phosphorus, chloride levels and presence of an infection from her blood panel and by the time I took her to another vet she passed away within 48 hours since her disease had progressed. I am filing a complaint with the Veterinary Medical Board of California as well as reporting this issue to the Santa Barbara Ventura Veterinary Medical Association. I hope you learn from my experience and find your furry family members the best care possible.