I'm a tenant at an Austin property, and these guys...

I'm a tenant at an Austin property, and these guys have horrible customer service.
They don't respond to maintenance requests, they simply mark them completed.
And when you bring up that you pay $x in rent specifically for these amenities that you would like repaired(A/C, a functional dishwasher, ceilings that don't leak, etc.), and to have a safe home to live in, they tell you, "Well, it's an old property, what do you expect?"
Do not rent from them.