Linda Arnold-Stratford

Review of Leeds General Infirmary

I have been in and out of here for nearly 20 years...

I have been in and out of here for nearly 20 years and the staff and treatment are second to none. I have had very positive experiences each time I have been in. In the past year I have found the staff answering the phone and dealing with admissions on the telephone have been rude and not as helpful as in previous years. On three separate occasions I have had to call and change the date of an appointment and each time, despite changing the date there has been no communication to the Consultant and I have had a mark against my name as a no show. I value the NHS resources too much not to show up.