W

War Horus

3 years ago

So booked a room got upgraded to a deluxe king roo...

So booked a room got upgraded to a deluxe king room due to the regular king being sold out...charged the same price which is nice..arrived around 830 not knowing the buffet closed at 900. The line was rediculous. Chose the steak house instead.
70 dollars for 2 people. Food was excellent.
Around 130am wanted green chile cheese fries from snack shop. Was told fries and onion rings were not available due to bug bombing??? Was helped by Tracy told her we needed to think about what we wanted..went back up to the register and was ignored for a few minutes till I said something..was met with nothing but a bad attitude. Sorry Tracy but if you dont like your job quit...please...I spent close to 400 tonite..considering not coming back because of your bad attitude and lack of customer service skills. Am going to file a formal complaint in the morning.

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