For one, everyone here except for my case counselo...

For one, everyone here except for my case counselor has been so rude and never helpful. Second, the moment I informed these people I had insurance I was told to wait until my financial appointment. I took half the day off of work for this appointment and never got a call. I called the office 30 minutes after my appointment was scheduled and I was told they were in training and apologized for the hold up but that I would be getting a call soon. I never got a call back until a week after. When I answered the call I was being asked who I was because they were not sure and they just had my number sitting next to a computer. I was told to call whenever I was available which I had to ask off for another half day. Before I was even able to talk to the team in financial i received a bill for $400 and no one is able to help me with this. I m extremely frustrated because I don t have $400 to give and I would have declined services if I knew I would be getting billed. This is extremely unprofessional and I hope someone is able to help me resolve this soon.