Joy Harrington

Review of Omni Charlotte Hotel

The staff was not very helpful. Pictures of the ro...

The staff was not very helpful. Pictures of the room were extremely deceiving. The view was great and the pool was nice. We were disappointed that the kids weren t allowed at the pool after 5. We won t be staying here again. Just to add to the disappointment....we find out when we are checking out (after inquiring because of curiosity) that we were not put in the upgraded room that we had already paid for. I hate feeling like I ve been taken advantage of....they did an awesome job of that! Such a terrible experience.