Currently staying in this hotel and have been for ...

Currently staying in this hotel and have been for the last 3 days. This is an honest review that most people dont tell you.

First of all, the hotel is split into two and even though its within walking distance, you either have to walk down the main street or the rear of the beach to reach the other side. 3-5 minute walk

The first part of the hotel (main lobby)
You are greeted with a nice waterfall and somewhat ok service. The rooms we booked were garden view and we had an interconnecting room which was convient for the kids and mother in law. Unfortunately the hotel is over 25 years old. Some of the problems were;
-the toilet doesnt flush properly and looks dirty/aged
-the aircon is not strong or did not work properly
-the floors and overall condition of the room needed a
lot of attention
-the view was a roof of another room

The other part of the hotel called "Thalasso" had a more modern feel and looked a lot cleaner/newer. But the distance to main breakfast/foyer was a treck if you were to stay here with a child, specially if its raining.

Breakfast:
A LOT of flies. And it seems like this is an accepted standard by staff. They literally directed us to a table full of flies (minimum of 20) around the plates and tables when we got there for breakfast.
The food selection is great but the flavour and presentation is below average.

Location:
This is not a place you would want to stay if you wish to visit the centre of bali. Each taxi ride is around $13-$15 AUD one way. The lady at the front are more than happy to assist you with getting a taxi which is nice.

Facilities:
This is the most disappointing part.
We chose this place becuase we have young children that would love to use to kids area and kids mini water park. The first problem was it was located at the "thalasso" area so everytime we wanted to go it would mean walking the kids across. Second part is the mini waterpark had a starbucks next to it, which is available to the public and they could see right through the park where all the kids and parents are. I didnt feel confortable that a private pool for kids had an open view to the public.
And no you couldnt access starbucks from the pool, its not part of the hotel, so having a glas view served no purpose at all.

We also had 60 minute beach massage which was organised by our travel agent. When i checked in, i specifictly asked reception how to claim these vouchers. His reply was "just walk down by the beach and ask the staff, no need to book"
We finally got to the beach today to use these vouchers and i was told only the "thalasso" beach had these massage facilities. So again, we had to walk across. Once we got there, i asked the staff where could claim our massage, and we were told to talk back to the main building and book from there. At this point it seems clear that even the staff didnt know how their hotel operated. After waiting 15 minutes for this to be sorted out, a lady finally approached us and said we had to speak to someone over the phone to book the massage.

Our stay has no ended yet but i thought people should see this review before making a decision to book this place. Ive been the bali over 10 times and this has to be hands down to worst place weve stayed in so far.

Ill make another post toward the end of our trip.

**update**
Apprently our beach massage coupons cannot be used at the beach due to renovation. The lack of training the front reception must get to not know this basic information when they handed us the voucher. Also you HAVE to book. Again, very poor from the staff and hotel

Michael w.