I'm a retiring Marine Corps senior officer (prior ...

I'm a retiring Marine Corps senior officer (prior enlisted) with 28 years of service. Just had my first experience with the Veterans Affairs Department in Long Beach and, unfortunately, it was not a positive one. After waiting nearly two hours to get a simple photo for an ID, I had the pleasure of meeting Robert Malbrough, the gentleman 'in charge' of the camera. Attitude was extremely unpleasant and acted as if he was doing you a favor by taking your picture. That's not the best part though... Robert, while in the process of inputting my information in his computer, took a photo via a remote digital camera without the simple courtesy of giving me notice. My head was turned sideways and was mid-sentence when it was taken. I was surprised and asked Robert if he could retake the photo. Robert flatly said "No, I'm not going to do that" as if he were talking to a five year-old. It's a tight job market out there and, no doubt, there are many far better people to hire in place of Robert Malbrough. I don't simply place the blame on Robert though; also culpable are the human resources personnel that hired him, as well as the individual that decided it was a good idea to put Robert in a customer service position.

This is a first impression following my initial visit today. Welcome any feedback from other veterans. Is this the norm or an isolated incident?... The other staff I interacted with (other than Robert Malbrough) seemed friendly.