Tyler Lord

Review of Pepco

terrible customer service and terrible utility pro...

terrible customer service and terrible utility provider. I called in to transfer service (sold my house/new owner) and everything went fine. The home buyer also called to transfer the service on 8/15. but apparently they didnt cancel the service until 8/21. They told me that the buyer started paying for service on 8/15. Yet they are still charging for service. They told me if you call in to transfer then you need to call in a second time to confirm the transfer (yet they never told me this when I called the first time, so obviously i didnt call again). They are DOUBLE billing both me as the home seller and the home buyer also. Making us both pay for service from 8/15-8/21!!! SCAM