Due to pure negligence, my grandmother has fallen,...

Due to pure negligence, my grandmother has fallen, gotten pneumonia 3 times, had COVID, which she could only have received from the staff since obviously in person visits with family members are restricted and recently had to have surgery because her feeding tube got infected, which literally only happens due to lack of proper care. I can t tell if your staff is poorly trained or you just don t give a f***. Don t take your loved ones here.