Mahmoud Hamam

Review of Rotana

I think this is one of my worst stays at a Rotana ...

I think this is one of my worst stays at a Rotana hotel so far, the staff is rude, and definitely not a Rotana standards, other than that the hotel is old but beautiful, the beach and the pool is bad and depressing, the best thing about the hotel is the piano and violin performance in the lobby, this again came with rude staff chasing you to order food despite ordering in the hotel restaurant for more than the price of the room itself, just weird behavior from couple of people that ruined our stay, not expected from a customer that stays frequently with your hotel group!