Beth S

Review of Toyota of Grand Rapids

A word of caution about getting your car serviced ...

A word of caution about getting your car serviced at Toyota of Grand Rapids. The Service "Advisor" gets bonuses based on the amount of service he can get you to do.

You come in for A & B, then suddenly the SA tells you that you need (in my case) C, D, E, and F done.

All the SA's are men. (At least, every time I've visited.) I'm a woman. I feel that plays into the "recommendations." It's a very uncomfortable feeling, and an uncomfortable position to be put into when the SA is suddenly listing thousands of dollars of additional "recommended" repairs.

I am not trying to imply that all of the Service Advisers are as pressuring, but I feel strong enough that I will insist on a different SA if (IF) I ever come back for service.

Please, if you're elderly or female (or a non-mechanically inclined male), proceed with caution at this dealership.