M

Marco Rosa

4 years ago

Terrible online shopping experience.

Terrible online shopping experience.

Have placed a Christmas order on the 8 November for a delivery on the 22 December. Nothing has been delivered today. After me calling the customer service number I have been made aware that the order has not left the warehouse as one of the items ordered was not available. I did not receive any call or email to inform me about the issue. Order containing Christmas presents and dinner for guests coming tonight. What a shamble. Welcome to Fortnum & Mason. I have cancelled the further two orders but they were not really bothered.

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