First time staying at a Hyatt hotel and well.... i...

First time staying at a Hyatt hotel and well.... it was definitely underwhelming. For a cheaper rate stay next door and get some free breakfast included. The rooms were boring, I was definitely expecting more. I guess you just pay for the name which feels like a robery. We went to the bar they have on the 27th floor and service was horrrible. Prices were ok, food and drinks were good. Everything is also an upcharge. Staff at the reception was nice and helpful. We didnt get to enjoy the pool so no comment on that.