I came to do a serigraph on a t-shirt.

I came to do a serigraph on a t-shirt.
I called to confirm that the t-shirt was available and was told I could go.
3 days later I go to the shop and I learn that the t-shirt I had left had not resisted screen printing and that it was thrown in the trash.
Why have not I been warned by phone?
Nobody knew how to answer me ...
I was offered to offer me the next serigraphy I will change my comment depending on the result.
Moreover, the waiting time is extremely long.