Horrible experience with Tom and Paula. Stay away...

Horrible experience with Tom and Paula. Stay away. Our ring was late for our anniversary with no call. We found out of the delay by calling one day ahead of our 7/4 anniversary. Our amethyst that was replaced by a diamond was sent out for polishing and cleaning. On August 20, we went in after numerous phone calls over a 7 week period. Tom walked out with the ring, not polished or cleaned. Paula and Tom did not apologize for either situation. To me, I do not think that the amethyst that was sent out was the amethyst returned.