Appalling experience and disrespectful service.

Appalling experience and disrespectful service.

We received a call to arrange a visit in the flat we are renting to fix a lamp. When mentioned that we could only allow visits to the flat on week ends, the caller became irate mentioning that it would generate a call out charge. I explained that I would speak to my agency to discuss it and was interrupted by a "good luck with it mate" and hung up upon.

Basic respect and politeness should not be too much to ask when arranging electrical works.