We purchased flooring/installation from Home Depot...

We purchased flooring/installation from Home Depot in Temecula. They contract with JW Flooring and sent them out to do the installation. They told us we needed to allot 3 days for them to do our 450 sqft living room. We had to take off said time from work and other responsibilities to be present during the installation. They did a rush job and got done in just six hours. We also had to pay additional money to have our piano moved so they could do the job.

JW flooring did a horrible job installing our floors. The floors are not level and they didn't caulk any of the gaps between the flooring and the fireplace or the baseboards. There is also "dips" in the floor that make it feel springy when it shouldn't.

We called them and let them know we weren't happy with the installation. They said they would come out and take a look and fix it if it needed to be fixed. The "Supervisor" came out and tried to defend some of their work. He did say he "couldn't argue with me about that" when I showed him a level on my furniture showing it was completely off. He also agreed the 1" pieces (from miscalculation) at the end of the room was unacceptable and didn't look good. That was day four dedicated to JW flooring. He told me I needed to dedicate two more days for the fix.

The fifth day, they send the same workers that did the bad job. They tell me I have to have all the furniture, including the piano, moved out of the room and re-schedule for them to come back out. So now I'm down 6 days.

I called Home Depot and expressed my displeasure and they agreed to come out with the manager of JW flooring. At this point, I've had it! They had many opportunities to do the job correctly and they wasted 7 days of my life. This is also after they have already collected for the job.

I'd never let anyone from JW flooring in my house ever again! Their manager is a hack, and defends poor craftsmanship.

Do your self a favor and look at other review sites as well. They average a 3.5 on a popular search engine reviews.