Simon Phipps

Review of American Palace Hotel

Tired old hotel that's overdue a refit. Small nois...

Tired old hotel that's overdue a refit. Small noisy rooms with poor sound isolation. I hear the traffic outside, the noise from the meeting rooms below and the chatter of the staff in the corridor every morning. The bathrooms are out of date and decaying, and there's distempered paint peeling from the walls next to my bed (pictured). The cafeteria catering is poor and the whole place seems designed for tour groups who have no choice and will never come back.

UPDATE: I left early because my room was flooded when I woke up, but that was after getting back to the hotel to find the cleaners had left the room unlocked and open for the second time. My experience was clearly not unusual ( a colleague staying at the same time was covered in bed bugs bites when he woke up) as the staff are weary and unsympathetic when told about each issue.