MrBlack 762

Review of CiCi Enterprises, LP

I've been coming to Ci Ci's for over a decade, thi...

I've been coming to Ci Ci's for over a decade, this one in particular for about three years. The staff are always really great, however the environment has become a real annoyance for me. I always place a specialty order when I eat Ci Ci's, and they used to write it down and give me a number or color tag to come and bring it out to my table. Now it seems they have a computer touch screen that you go to and place your order, take a buzzer, and go wait at your table. It feels so impersonal and detached from customer service and it's not the Ci Ci's I grew up with... 1. Having an employee not take a request and tell me to do it myself is ridiculous, 2. having to go up once this annoying loud buzzer goes off is inconvenient. 3. the last three times I have used the touch screen method I have waited over twenty minutes to find out that the order wasn't started... Please go back to your roots and start getting personal with your customers again, and get rid of that ridiculous computer screen.