5 stars? Yes, that's not a mistake. Let me explain...

5 stars? Yes, that's not a mistake. Let me explain:

Time Warner Cable is awful. I've talked with six customer service representatives today, in various departments, and accomplished absolutely nothing. It started with an installation technician who never showed, progressed to the news that an account had never been created for me and that the original rep had not, in fact, given me a real confirmation number, and got worse from there. It was a 4 hour debacle that accomplished NOTHING.

On a whim I stopped by the Ithaca Time Warner Cable office to try one last time. The rep there, Jake, was friendly, helpful, and ironed everything out. He was able to find my address in seconds (something the previous six reps took 15 minutes to do), discovered that I didn't need an installation tech (and certainly not the pre-installation site survey that other reps said I needed), and I walked away with a modem and service that's currently letting me type this review 30 minutes later. I wish I'd gone there first.

Long story short Time Warner Customer Service sucks but the Ithaca location (and Jake in particular) saved the day.