UPDATE: it has be exactly a week since I picked up...

UPDATE: it has be exactly a week since I picked up my car AND when I emailed Eddy Cooke with my contact, who is the Lexus rep that responded to my review. Unfortunately, I have NOT recieved a reply thus making me assume his concerns were/are not genuine. It's okay, I've received my car, formulated an opinion of the dealership, and am no longer interested in speaking to anyone from Lexus of Austin.

Review is for their service dept. Everyone is very nice and waiting lounge is comfortable but no matter what, every time I bring my car in for service, I wait at least 30-60min. Right now I'm about to it 45min waiting for a loaner car even though I had an appointment (I always have an appointment). Does not matter what I am in for. Some reason they are just ridiculously slow. At the other dealer I go to, let's call them L-infiniti, they do my oil change within an hr (no appointment). When I need to service the car and get a loaner, usually takes 10min. I am seriously considering moving away from lexus due to their service dept.

Edit;
I had to edit this as I am still waiting and the time is rounding 60min. Again I had an appointment, came early, and this is for an oil change! I do oil changes for my other car in 30min.