For me also a very bad experience. I have been wor...

For me also a very bad experience. I have been working on my km reimbursement of travel costs to hospital and a replacement caregiver for two weeks. Km reimbursement authorization is not automatically extended, although the attending physician states that I need lifelong treatment ONVZ wants to keep asking for a new authorization for seated transport. The invoices are rejected time and time again and various personnel are spoken by telephone and each time you hear a different story. Everything is also selected by telephone in advance for replacement informal care, but is also always sent from box to wall. I receive other answers and actions by email than by telephone from the attending employee. You become really powerless. A healthy person doing this on a daily basis already costs a lot of energy, but a sick person who already has little or no energy must also continue to fight with these types of authorities. Despondent and powerless. I am actually completely done with ONVZ but unfortunately no possibility to get out halfway through the year !!! I would rather give 0 star because they don't even earn 1 star.