Unfortunately I was with Knology/Wow since 2001. I...

Unfortunately I was with Knology/Wow since 2001. I recently learned that the Encore channels I had would no longer be available to me anymore. Since Starz bought Encore I was going to have to pay for the service. Keep in mind the package that I had included Starz/Encore but I would now have to pay an additional 25 a month. Also in September of 2016 I lost my loyalty discount of $20 and was told I no longer qualified for that discount. My argument was that I have been a loyal customer since 2001. The service representative didn't seem to care. Also in December of 2015 my home phone went out and when I called to get it repaired the representative said that I needed be at my home so they could test the line. I had advised him this had already been done and that I had tried all outlets with new phones and new cords. He then proceeded to tell me that I needed to call from my house so he could could still test the line. Unfortunately, I told him I can't call from my house because the phone line doesn't work. He then got annoyed and asked why didn't I own a cell phone. I then told him I did own a cell phone but the reason I have a home phone is because the cell service is not great. He said sounds like you have a problem and then hung up. The next day I called and a different representative said I would have to pay 50.00 to send a technician to my house. At that point I was unsatisfied with the whole experience and said I would call back later. About 3 months later and no results my phone magically started working. No explanation other than it was a technical issue. Keep in mind I still had to pay for phone service I didn't have. That brings me back to the beginning, when I realized the Encore channels had been cut off I called and spoke with a representative who told me the price of Starz/Encore and then said I would now be billed a dollar for my paper bill I receive and in 6 months I would be receiving and additional fee for not having direct withdrawal. At this point I then stated that I may have to start looking at another provider. He said "you do what you have to do" and that was it....no what can I do to keep your account...nothing! So I have just recently had Xfinity Comcast take over all my services. I realize that I will probably have problems with them and I'm sure I will come across a bad representative but I never had a bad experience with Knology, I had a bad experience WOW!