Matthew Cady

Review of Skamania Lodge

I'm giving 5 stars because of the fantastic staff,...

I'm giving 5 stars because of the fantastic staff, the nice campus, and general outdoorsy theme. I will say, had it not been for that, I would have graded a bit lower. There is so much potential here and yet I find it quite lacking in many areas. To begin, it is in a remote area. This would be great, if their kitchen kept regular hours. Apparently, management has them close early, at random, and without warning to guests. This was a major turn off. You have your day planned, want to have a late dinner and oops... random schedule change. I was also disappointed with the check in process. Unless you were physically waiting, you wouldn't be able to check in early unless you were present. So, for those of you wanting a tight schedule, this isn't the place for you. To the owners, I would mark this as a warning. I could have chosen to not give 5 stars. You need to improve your management style and focus on staff welfare and customer satisfaction. So, maybe not closing the restaurant early but staffing adequately. It seems that you have a lot of people working, which is good but I think I could have done more with less and made cuts in other locations than your kitchen staffing. Frankly, you can do better as a resort. I will also not be returning in the near future. I haven't written you off, just would rather explore other options in the future. I wasn't "captured" after my visit. I hope this changes in the future as on my next visit, I will be making notes.